Cancellation and Refunds

Cancellations and Refunds

Welcome to the Cancellations and Refunds policy page for our donation website. We appreciate your support and are committed to providing clear and transparent information about our donation refund and cancellation procedures. Please take a moment to familiarise yourself with the terms and conditions outlined below.

Donation Cancellation:

  • General One-time Donations:
    • Donors have the option to cancel a donation within 24 hours of making the payment.
    • To cancel a donation, please contact our support team at donations@platformcommons.org with your donation details.
    • If the donation is made during a fundraising campaign with specific terms, cancellations may not be possible. Please check campaign-specific conditions for details.
  • Recurring Donations:
    • Recurring donations can be cancelled at any time through your donor account or writing to the above email address. 
    • Please ensure that you cancel recurring donations at least 24 hours before the next scheduled payment to prevent being charged for that cycle.
    • The donations can also be stopped by logging into your banking app and pause the donations from the e-mandate section.

Refund Policy:

  • General Donations:
    • Platform Commons does not provide refunds for general donations, except in cases of unauthorised transactions or system errors.
    • If you believe your donation was processed in error, please contact our support team at donations@platformcommons.org within 3 days of the transaction with the relevant details.
  • Recurring Donations:
    • Refunds for recurring donations can be issued if requested within 30 days of the initial donation and the donor has not received any benefit related to the donation.
    • After the 30-day period, refunds will not be available for any recurring donations.
    • To request a refund for a recurring donation, please contact our support team at the above email address with your donation details.

Special Circumstances:

  • Campaign-Specific Donations:
    • Some fundraising campaigns may have specific terms and conditions regarding donations, including cancellations and refunds.
    • Be sure to review the campaign details and contact the campaign organizer for information on campaign-specific policies.
  • Unauthorized Transactions:
    • If you suspect an unauthorised transaction or fraudulent activity on your account, please report it to our support team immediately.
    • We will investigate the issue and, if confirmed, initiate a refund process.
  • System Errors:
    • In the event of a system error or technical glitch that results in a donation processing incorrectly, please contact our support team with all relevant details.
    • We will investigate the error and, if verified, process a refund.

Contact Information:

If you have any questions, concerns, or requests related to cancellations and refunds, please don’t hesitate to reach out to our support team:

We value your commitment to our cause and strive to make your donation experience as smooth as possible. Thank you for supporting Platform Commons, and we appreciate your understanding of our cancellation and refund policies.